How do I keep current on my provider’s status?
The provider directory will be kept current with the plans of your provider. Please visit to stay up to date.
Read MoreHow do I request my medical records?
Medical Records requests can be emailed to saltzerARC@imail.org or by calling 208-463-3189
Read MoreWill another organization buy Saltzer Health’s existing operations and facilities?
Saltzer Health is currently in discussions with other healthcare companies and we are optimistic they may purchase some of our operations. Depending on the outcome of these conversations, you may be able to continue to receive care from your current provider. You will be informed as more information becomes available following a potential agreement.
Read MoreWho do I contact with questions?
You can speak with your provider or email outstanding questions to sz_info@imail.org, or call (208) 463-3189.
Read MoreHow will patients get medications refilled before the close or sale date or what happens after that?
Patients will need to work with their provider and care team to determine the best plan for medication refills. As patients transition their ongoing care to providers in the community, medication refills will need to come through their new care team.
Read MoreWhat communication will be shared with other healthcare entities, so we do not receive patient referrals?
Other healthcare entities and referring providers will be alerted through our media channels and/or direct conversations.
Read MoreWhat will happen to patients who have appointments or procedures booked past the last date we see patients?
Patients who are scheduled past the last day for care will be notified and informed of our pending closure or sale. Our goal is to support all patients to find ongoing care providers in the community.
Read MoreHow are patients being informed about these changes?
We will inform patients and the public of these changes and available options through digital channels, phone systems, and signage. Patients will also receive a written letter notifying them of the changes and their options moving forward.
Read MoreRecent reports have shared that OB/GYNs are leaving the state. Now, we are closing a clinic, further limiting access. What will happen to pregnant patients?
We recognize and support the importance of prenatal, intrapartum, and postpartum care for pregnant patients and their families. While we will not be able to continue providing this care through Saltzer Health as we do today, we will work to help impacted patients to find new care teams to support them in their pregnancy and…
Read MoreWhat will happen to patients currently receiving medical care?
Patients will be supported in transitioning to an ongoing care provider. Care that is currently being provided will be able to continue until closure or until sale. Specific clinical situations will need to be managed on a case-by-case basis. We are committed to doing the best we can for every patient given the current situation.
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